THE CAUSAL EFFECT OF PERCEIVED FAIRNESS, PERCEIVED ORGANIZATIONAL SUPPORT, JOB BURNOUT ON JOB PERFORMANCE AT IMMIGRATION OFFICER
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Abstract
The objectives of this research were (1) to study the causal factors of the relationships of perceived fairness, perceived organizational support, job burnout, and job performance result; and (2) to examine the consistency between the causal model and empirical data. The samples were personnel of a state agency in charge of providing immigration document by screening people and vehicles in Thailand. The employed research instrument was a questionnaire with factor loadings between .707-.907 and with Cronbach alpha between .869-.924. The structural equation modeling (SEM) was used to analyze this data.
The results reveal that (1) perceived fairness has a positive influence on perceived organizational support; perceived organizational support has a positive influence on job performance; while job burnout has a negative influence on job performance result; and (2) as for the causal relationship model, results of data analysis show that the model has goodness-of-ft with the empirical data (χ2/df = 1.670, p = .000, GFI = .909, AGFI = .873, CFI = .965, RMSEA = .058). Finally, theoretical and managerial contributions, and suggestions for organization effciency development and further researches are provided.
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