INFLUENCE OF FINANCIAL TECHNOLOGY AND KNOWLEDGE MANAGEMENT ON OPERATIONAL PERFORMANCE OF THAI COMMERCIAL BANKS
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Abstract
The purposes of this research were (1) to study the influences of financial technology and knowledge management on operational performance of Thai commercial banks; (2) to study the influence of financial technology on knowledge management of Thai commercial banks; and (3) to verify the consistency of influences of financial technology and knowledge management on operational performance of Thai commercial banks. The research population comprised administrators and employees of Thai commercial banks throughout the country. The sample size was determined by using the Rule of Thumb so that the research sample consisted of 1,110 administrators and employers, obtained by multi-stage random sampling. The employed research tool was a questionnaire. Statistics used for testing construct validity of the questionnaire were the factor analysis, reliability coefficient, construct reliability, and average of variance; also, structural equation modeling was used for hypothesis testing.
Research results were as follows: (1) the factor of using financial technology in core business of the banks, factor of using financial technology to support operations of the banks, factor of using financial technology in financial service business, and factor of knowledge management could be combined to explain the influence on operational performance of the banks by 31.5 percent; (2) the factor of using financial technology in core business of the banks, factor of using financial technology to support operations of the banks, and factor of using financial technology in financial service business could be combined to explain the influence on knowledge management by 64.0 percent; and (3) result of consistency verification of the causal relationship model indicated that this model was consistent with the empirical data with statistical value of χ2/df = 1.069, P-value = .113, GFI = .968, AGFI = .948, CFI = .998, RMSEA = .009, RMR = .021.
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