THE ROLE OF EMOTIONAL LABOR IN PREDICTING TURNOVER INTENTION: INVESTIGATING JOB SATISFACTION AS A MEDIATOR
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This study delves into the interaction between emotional labor and job satisfaction among the workforce in Chinese enterprises, with a particular focus on their combined impact on turnover intention. To aid businesses in navigating rapid market changes and management challenges, this research achieves several objectives using cross-industry survey data: (1) systematically assessing the direct influence of various forms of emotional labor—including surface acting, deep acting, and authentic emotional expressions—on employees’ turnover intention; (2) exploring the mediating role of job satisfaction between emotional labor and turnover intention; (3) constructing and validating a theoretical model depicting the relationships among emotional labor, job satisfaction, and turnover intention. Combining online surveys and email questionnaires, this study surveyed employees from various enterprises in Hebei Province, China, collecting a total of 532 responses, of which 428 were deemed valid. Grounded in emotional labor theory, the study employs hierarchical mediation regression modeling to investigate the impact of emotional labor on turnover intention.
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“ข้าพเจ้าและผู้เขียนร่วม (ถ้ามี) ขอรับรองว่า บทความที่เสนอมานี้ยังไม่เคยได้รับการตีพิมพ์และไม่ได้อยู่ระหว่างกระบวนการพิจารณาลงตีพิมพ์ในวารสารหรือแหล่งเผยแพร่อื่นใด ข้าพเจ้าและผู้เขียนร่วมยอมรับหลักเกณฑ์การพิจารณาต้นฉบับ ทั้งยินยอมให้กองบรรณาธิการมีสิทธิ์พิจารณาและตรวจแก้ต้นฉบับได้ตามที่เห็นสมควร พร้อมนี้ขอมอบลิขสิทธิ์บทความที่ได้รับการตีพิมพ์ให้แก่สถาบันการจัดการปัญญาภิวัฒน์หากมีการฟ้องร้องเรื่องการละเมิดลิขสิทธิ์เกี่ยวกับภาพ กราฟ ข้อความส่วนใดส่วนหนึ่งและ/หรือข้อคิดเห็นที่ปรากฏในบทความข้าพเจ้าและผู้เขียนร่วมยินยอมรับผิดชอบแต่เพียงฝ่ายเดียว”
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