THE DEVELOPMENT OF PROBLEM-SOLVING AND COACHING SKILLS OF HUMAN RESOURCE EXECUTIVES IN THE DIGITAL AGE
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Abstract
This article aims to propose concepts for developing problem-solving and coaching skills for human resource managers in the 21st Century within the context of digital revolution and modern labor market challenges. Essential problem-solving skills for human resource managers include analytical and critical thinking, creative thinking and innovation, strategic decision-making, collaborative problem-solving, and adaptability and flexibility. Important coaching skills comprise positive communication and feedback provision, relationship building and counseling, individual potential development, digital technology integration, and systematic measurement and evaluation.
The integrated skill development framework consists of four dimensions: current skill assessment, personalized curriculum design, implementation through practical training, and continuous monitoring and evaluation. Recommendations from this study can be applied to developing specialized problem-solving and coaching skill training curricula for human resource managers, designing organizational human resource development policies, and establishing career development guidelines for human resource managers in the digital era. Additionally, organizations can apply the study results to design specialized training modules, create 360-degree skill assessment systems for human resource managers, and develop coaching effectiveness measurement tools appropriate for each organization’s context.
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