Safety Attitudes and Safety Behaviors of Flight Attendants under the Aviation Safety Management Framework Based on ICAO Annex 19

Abstract

This research aimed to: 1) examine the personal factors of flight attendants at Don Mueang International Airport; 2) investigate safety attitudes; 3) study safety behavior in the workplace; 4) examine opinions toward ICAO aviation regulations; 5) investigate opinions toward the international standard ANNEX 19; and 6) analyze the relationships between safety attitudes and safety behavior at work with opinions toward ICAO aviation regulations and ANNEX 19 international standards. This study employed a quantitative research design using a questionnaire as the research instrument. The sample was obtained through non-probability sampling using purposive sampling. Data were collected from 400 flight attendants stationed at Don Mueang International Airport. The statistical methods used for data analysis included frequency distribution, percentage, mean, standard deviation, and Pearson correlation coefficient. The results revealed that: 1) most flight attendants at Don Mueang International Airport were female, aged between 21–30 years, earned more than 30,001 baht per month, and were primarily in the position of flight attendants; 2) Overall safety attitude was at the highest level of agreement (= 4.772); 3) Overall safety behavior was also at the highest level of agreement (= 4.728);  4) Opinions toward ICAO aviation regulations were at the highest level of agreement (= 4.713);  5) Opinions toward the ANNEX 19 international standard were at the highest level (= 4.732); 6) Safety attitude and safety behavior at work were found to have a high level of correlation with opinions toward ICAO aviation regulations (r= 0.825, 0.818). Meanwhile, safety attitude and safety behavior at work were found to have a moderate to high level of correlation with opinions toward ICAO Annex 19 international safety standards (r= 0.815, 0.717).