ORGANIZATION DIAGNOSIS BY 13 EXCELLENCE MANAGEMENT PRINCIPLES OF CHAROEN POKPHAND GROUP
Article Sidebar
Main Article Content
Abstract
The objective of this research was to create a needs assessment tool for organizational development by using the framework of 13 Principles of Management toward Excellence of Charoen Pokphand Group (C.P. Excellence: CPEX). This study was a mix-method research with the use of a questionnaire and focus group discussion as research instruments for data collection. Data were collected from 31 business organizations in the service industry in Bangkok Metropolis and its vicinity. Research data were analyzed with modified priority needs index (PNImodified) and content analysis. The results showed that organizations focus on each of CPEX as being essential with mean score of expectation (Importance: I) at the highest level (_ x = 5.62) and mean score of authenticity (Degree of success: D) at the high level (_ x = 4.02). Therefore, this needs assessment tool could clearly distinguish between the actual condition and the expected condition in every organizational system. Results of hypothesis testing on the relationships between the Principles of Management toward Excellence of Charoen Pokphand Group (C.P. Excellence: CPEX) and business performance results showed that organizational leadership; strategic planning; focusing on personnel; focusing on operation; focusing on customers; green economy management; performance measurement and analysis; stakeholder engagement; decision making for sustainability; innovation management; management of data, information, and IT system; and corporate governance were positively correlated with business performance results. All of these relationships were significant at the .01 level of statistical significance.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
I and co-author(s) certify that articles of this proposal had not yet been published and is not in the process of publication in journals or other published sources. I and co-author accept the rules of the manuscript consideration. Both agree that the editors have the right to consider and make recommendations to the appropriate source. With this rights offering articles that have been published to Panyapiwat Institute of Management. If there is a claim of copyright infringement on the part of the text or graphics that appear in the article. I and co-author(s) agree on sole responsibility.
References
Charoen Pokphand Group. (2014a). Business Organizations. Bangkok: Sustainability Management - Charoen Pokphand Group. [in Thai]
Charoen Pokphand Group. (2014b). CP Excellence (CPEX). Bangkok: Sustainability Management - Charoen Pokphand Group. [in Thai]
Charoen Pokphand Group. (2017). Sustainability Report 2017. Bangkok: Charoen Pokphand Group - (CP) Group. [in Thai]
Charoen Pokphand Group. (2019). Force for a Sustainability. Retrieved April 22, 2021, from www.cpgroupglobal.com [in Thai]
Chearavanont, T. (2019). Success in One Day. Retrieved September. 30, 2019, form https://www.matichon.co.th/prachachuen/prachachuen-scoop/news_1693074 [in Thai]
Cronbach, L. J. (1970). Essential of Psychological Testing (3rd ed.). New York: Harper.
Department of Commerce, USA. (2019). 2019-2020 Criteria for Performance Excellence Gaithersburg. Retrieved April 27, 2021, from www.nist.gov/Baldrige
Farkas, M. G. & Hinchliffe, L. J. (2013). Library Faculty and Instructional Assessment: Creating a Culture of Assessment through the High-Performance Programming Model of Organizational Transformation. Collaborative Librarianship, 5(3), 177-188. https://doi.org/10.29087/2013.5.3.05
Gartner. (2020). HR Priorities Survey. Retrieved June 15, 2021, from www.gartner.com
Gartner. (2021). Building Future-ready Organization in ASIA. Retrieved June 15, 2021, www.gartner.com
Levinson, H. (2013). Organizational Assessment: A Step-by-Step Guide to Effective Consulting. Washington DC: American Psychological Association.
National Quality Award Office. (2019). Criteria for the National Quality Award 2020-2021. Bangkok: National Productivity Institute. [in Thai]
Nelson, L. & Burns, F. L. (1984). High Performance Programming: A Framework for Transforming Organizations. In J. Adams (Ed.), Transforming Work (pp. 226-242). Alexandria, VA: Miles River Press.
Peters, T. J. & Waterman, R. H. Jr. (1982). In Search of Excellence: Learns from America’s Best-run Corporation. New York: Harpers & ROW.
Rothwell, W. J., Stopper, L. M. A., & Myers, J. L. (2017). Assessment and Diagnosis for Organization Development: Powerful Tools and Perspectives for the OD Practitioners. NW: Taylor & Francis Group.
Royse, D., Staton-Tindall, M., Badges, K., & Webster, J. M. (2009). Need Assessment. Oxford: Oxford University Press.
Stopper, L. M. A. & Myers, L. J. (2017). Diagnosis and Assuming Organization Effectiveness. in W. J. Rothwell, A. L. M. Stopper, & J. L. Myers (Eds.), Assessment and Diagnosis for Organization Development: Powerful Tools and Perspectives for the OD Practitioners (pp. 11-28). NW: Taylor & Francis Group.
Wongwanich, S. (2007). Needs Assessment Research. Bangkok: Chulalongkorn University Printing House. [in Thai]
Yoon, H. J. (2017). Diagnostic Models Addressing Environment Forces and Organizational Readiness. In W. J. Rothwell, A. L. M. Stopper, & J. L. Myers (Eds.), Assessment and Diagnosis for Organization Development: Powerful Tools and Perspectives for the OD Practitioners (pp. 55-78). NW: Taylor & Francis Group.