APPLICATION OF IDEF0 FLOW CHART IN REVERSE LOGISTICS FOR SUPPLY CHAIN MANAGEMENT
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Abstract
Reverse logistics has an increasing role in supply chain management operations as a result of the goods and the consideration of the environment. In the reverse flow process, the reverse goods will start from the customer, agent/distributor, warehouse/distribution center in order to return to the manufacturing plant to be repaired. The parts that cannot be repaired will go through the recycling process to become raw materials for the production or to be disposed of as required by law.
In the development of reverse logistics, the executives must give priority not only to the formulation of strategic planning of the organization to create clarity in operations but also the aim of creating an efficient reverse logistics system, which will have several good effects on the organization, such as obtaining information of problems from customers in order to develop products, obtaining back raw materials to produce a product, reducing and separating garbage that affects the environment, production cost reduction, optimization of efficiency of the return process, and creation of customer satisfaction.
This article presents “IDEF0 Flow Charts” that is one of a Business Process Diagram (BPN) which has several benefits for supply chain management and reverse logistics design in an organization. For example, it can be used to create, analyze, design and develop work performance activities with the application of appropriate resources and tools, to reduce waste in the process, and to reduce operational errors.
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