The Guideline for the Development of Knowledge Management in Phuket Rajabhat University

Abstract

          The study of the guideline for the development of knowledge management in Phuket Rajabhat University intended to 1) explore the present knowledge management in the university, 2) explore problems and obstacles of knowledge management in the university, and 3) explore the way to develop knowledge management of the university. The research employed qualitative researching methods. The data was gathered from 26 members of the university’s knowledge management committee and the focus group discussion with 9 specialists in knowledge management, total 35 key informants.  The research instrument was the in – depth interview.

                The results reveal that the present knowledge management in the university could be divided into 2 aspects: 1) research and learning management, determining the main topics as the key for knowledge management consecutively every year, and 2) the management of the supporting staff, considering the concerned issues, urgent issues, and the issues requested by the supporting staff. Moreover, the study found that the main problem of knowledge management in the university is that some of the staff misapprehend about knowledge management. They label knowledge management as the mission needed to be completed according to the indicators of the warranty to perform duties; and knowledge management is the extra responsibility apart from their daily job. These consequently limit quality of knowledge management as well as the participation and knowledge sharing.  The guideline to develop knowledge management in the university consists of 1) The guideline to determine the limitations and the goals of knowledge management; they should be in line with the direction and strategies of each faculty, program, or department. The adjustment of the limitations and the goals should be clear, concrete, and highly achievable. 2) The guideline for knowledge management of the departments in the university: each department should set out the cycle and the process of knowledge management to be the organization of learning., and 3) The guideline of the performance of the knowledge management committee, the committee members should review the strategies used in knowledge management as well as discuss knowledge management policy in the university level and set out the platform of knowledge management for 2018.