Assessment of Work-Related Stress in the Thai Aviation Industry
Article Sidebar
Main Article Content
บทคัดย่อ
The recent years have posed unprecedented challenges for the aviation industry. Initially, it encountered a significant decline in demand together with harsh global travel restrictions imposed by governments. Subsequently, as the demand for air travel started to rapidly resurge, the industry grappled with staffing shortages. These difficulties have unquestionably resulted in challenging conditions for both the organizations and the employees within the industry and reports have indicated that the well-being of the industry’s workforce has turned for the worse. This study aimed to assess the well-being of employees in the Thai aviation industry, focusing on work-related stress. Additionally, the potential impact of various demographic characteristics was explored. A quantitative approach was used where an online questionnaire was distributed to employees in the Thai aviation industry and a total of 413 valid responses were received. The findings indicated that the most stress-inducing aspects of their work were to do with being under pressure at work, being pressured to work fast, having high workloads, not being consulted regarding organizational changes, and their job getting to them more than it should. Additionally, the findings indicated no significant differences among demographic profiles of employees, a result contrary to some prior studies. This study offers new and insightful information concerning the industry's workforce, offering actionable solutions for managers and policymakers to mitigate work-related stress and improve employee well-being at workplaces to continue their recovery efforts for a successful future in the aviation sector.
Article Details
อนุญาตภายใต้เงื่อนไข Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
เนื้อหาและข้อมูลในบทความที่ลงตีพิมพ์ในวารสารวิชาการมหาวิทยาลัยราชภัฏภูเก็ต ถือเป็นข้อคิดเห็นและความรับผิดชอบของผู้เขียนบทความโดยตรง ซึ่งกองบรรณาธิการวารสารฯ ไม่จำเป็นต้องเห็นด้วยหรือร่วมรับผิดชอบใด ๆ
บทความ ข้อมูล เนื้อหา รูปภาพ ฯลฯ ที่ได้รับการตีพิมพ์ในวารสารวิชาการมหาวิทยาลัยราชภัฏภูเก็ต ถือเป็นลิขสิทธิ์ของวารสารวิชาการมหาวิทยาลัยราชภัฏภูเก็ต หากบุคคลหรือหน่วยงานใดต้องการนำทั้งหมดหรือส่วนหนึ่งส่วนใดไปเผยแพร่ต่อหรือเพื่อกระทำการใด ๆ จะต้องได้รับอนุญาตเป็นลายลักษณ์อักษรจากวารสารวิชาการมหาวิทยาลัยราชภัฏภูเก็ตก่อนเท่านั้น
เอกสารอ้างอิง
ACI, & IATA. (2020, April 30). ACI and IATA Call for Urgent Financial Assistance to Protect Jobs and
Operations. Retrieved from iata.org: https://www.iata.org/en/pressroom/pr/2020-04-30-01/
#_ftn1.
ACI World. (2022, June 22). Safety and security awareness and monitoring in the context of aviation
worker shortages. Airports Council International. https://aci.aero/2022/06/22/safety-and
security-awareness-and-monitoring-in-the-context-of-aviation-worker-shortages/.
Boyar, S. L., Carr, J. C., Mosley Jr, D. C., & Carson, C. M. (2007). The development and validation
of scores on perceived work and family demand scales. Educational and Psychological
Measurement, 67(1), 100-115.
Brough, P., Timms, C., O'Driscoll, M. P., Kalliath, T., Siu, O. L., Sit, C., & Lo, D. (2014). Work–life
balance: A longitudinal evaluation of a new measure across Australia and New Zealand
workers. The International Journal of Human Resource Management, 25(19), 2724-2744.
Chen, C. (2006). Job satisfaction, organizational commitment, and flight attendants’ turnover
intentions: A note. Journal Of Air Transport Management, 12(5), 274-276. doi: 10.1016/
j.jairtraman.2006.05.001.
Cho, J., Choi, H., & Lee, W. (2013). An Empirical Investigation of the Relationship Between Role
Stressors, Emotional Exhaustion and Turnover Intention in the Airline Industry. Asia Pacific
Journal Of Tourism Research, 19(9), 1023-1043. doi: 10.1080/10941665.2013.837398.
DeFrank, R., & Ivancevich, J. (1998). Stress on the job: An executive update. Academy Of
Management Perspectives, 12(3), 55-66. Retrieved from https://www.jstor.org/stable/
?seq=1.
De Sio, S., Cedrone, F., Perri, R., Nieto, H. A., Greco, E., Buomprisco, G., & Stansfeld, S. (2020). Work
Related Stress Questionnaire (WRSQ): a new tool to assess psychosocial risks at workplaces.
La Clinica Terapeutica, 171(4), e316-e320.
Dunn, G. (2020). How the airline industry has been hit by the crisis. Retrieved 1 May 2022, from
https://www.flightglobal.com/strategy/how-the-airline-industry-has-been-hit-by-the-
crisis/138554.article.
Dursun, E. (2021). Effect of Work Stress and Burnout Perceptions of Aviation Sector Employees on
Organizational Commitment. Journal Of Contemporary Issues In Business And Government, 27(03),
-417 doi: 10.47750/cibg.2021.27.03.056.
Görlich, Y., & Stadelmann, D. (2020). Mental Health of Flying Cabin Crews: Depression, anxiety,
and stress before and during the COVID-19 pandemic. Frontiers in Psychology, 11.
https://doi.org/10.3389/fpsyg.2020.581496.
Han, H., Koo, B., Ariza-Montes, A., Lee, Y., & Kim, H. (2021). Are airline workers planning career
turnover in a post-COVID-19 world? Assessing the impact of risk perception about virus
infection and job instability. Journal Of Hospitality And Tourism Management, 48, 460-467.
doi: 10.1016/j.jhtm.2021.08.003.
Harshana, S. (2018). Work Related Stress: A Literature Review. Annals Of Social Sciences &Amp;
Management Studies, 2(3). doi: 10.19080/asm.2018.02.555586.
IATA. (2022, November). Air passenger market analysis - November 2022. International Air Transport
Association.https://www.iata.org/en/iata-repository/publications/economic-reports/air
passenger-market-analysis-november-2022/.
Jamal, M., & Baba, V. V. (1992). Shiftwork and department‐type related to job stress, work attitudes
and behavioral intentions: A study of nurses. Journal of organizational behavior, 13(5), 449
Kimbu, A. N., Adam, I., Dayour, F., & de Jong, A. (2023). COVID-19-induced redundancy and socio
psychological well-being of tourism employees: Implications for organizational recovery in
a resource-scarce context. Journal of Travel Research, 62(1), 55-74.
Kim, S., Wong, A. K. F., Han, H., & Yeung, M. W. (2022). Airline employees’ stress amidst the COVID
pandemic and its job-related consequences. Asia Pacific Journal of Tourism Research,
(1), 30-47.
Kurniawaty, K., Ramly, M., & Ramlawati, R. (2019). The effect of work environment, stress, and job
satisfaction on employee turnover intention. Management science letters, 9(6), 877-886.
Laovoravit, V., Pongpirul, K., Chinswang, I., Janlampoo, P., & Imsombut, A. (2021, June). Covid-19
on job insecurity and mental health of Thai Airways international flight attendants. In
Presented at the 2nd Innovation Aviation & Aerospace Industry-International Conference
(Vol. 28, p. 30).
McShane, S., & Von Glinow, M. (2005). Organizational behavior(3rd ed., pp. 206-226). Boston:
McGraw-Hill Irwin.
Mucci, N., Giorgi, G., Cupelli, V., Gioffrè, P. A., Rosati, M. V., Tomei, F., ... & Arcangeli, G. (2015). Work
related stress assessment in a population of Italian workers. The Stress Questionnaire.
Science of the Total Environment, 502, 673-679.
Nhamo, G., Dube, K., Chikodzi, D., Nhamo, G., Dube, K., & Chikodzi, D. (2020). COVID-19 and
implications for the aviation sector: A global perspective. Counting the cost of COVID-19 on
the global tourism industry, 89-107.
Pallant, J. (2020). Spss survival manual: A step by step guide to data analysis using Ibm Spss (7th
ed.). Routledge.
Park, J., & Min, H. (2020). Turnover intention in the hospitality industry: A meta-analysis. International
Journal Of Hospitality Management, 90, 102599. doi: 10.1016/j.ijhm.2020.102599.
Pi, C., Chiu, S., & Lin, J. (2016). Effect of Employee Work Stress, Work Satisfaction and Work Values
on Organizational Commitment. Business & Entrepreneurship Journal, 5(1), 25-45.
Said, R., & El-Shafei, D. (2020). Occupational stress, job satisfaction, and intent to leave: nurses
working on front lines during COVID-19 pandemic in Zagazig City, Egypt. Environmental
Science And Pollution Research, 28(7), 8791-8801. doi: 10.1007/s11356-020-11235-8.
Shin, D., Kim, Y., & Kim, B. (2021). Understanding Job Stress and Organizational Effectiveness of
Airline Employees Due to Changes in the Employment Environment under COVID-19 -
Focusing on the Difference in the GAD-7 of Employees. Sustainability, 13(24), 13722. doi:
3390/su132413722.
Simoens, S., Scott, A., & Sibbald, B. (2002). Job Satisfaction, Work-Related Stress and Intentions to
Quit of Scottish GPS. Scottish Medical Journal, 47(4), 80-86. doi: 10.1177/003693300204700403.
Sobieralski, J. (2020). COVID-19 and airline employment: Insights from historical uncertainty shocks
to the industry. Transportation Research Interdisciplinary Perspectives, 5, 100123. doi:
1016/j.trip.2020.100123.
Sun, K., & Chiou, H. (2011). Aviation ground crews: Occupational stresses and work performance. African
Journal Of Business Management, 5(7), 2865-2873. doi: 10.5897/AJBM10.1333.
Widodo, A. W., Xavier, C., Wibisono, M. R., Murti, N. M. D. A., Putra, T. P., Gunawan, F. E., & Asrol,
M. (2021, July). The impact of job stress on employee productivity during Covid-19 pandemic
at the aviation industry. In IOP Conference Series: Earth and Environmental Science (Vol.
, No. 1, p. 012084). IOP Publishing.
Yen Le, T., Thang Dao, Q., & Dung Doan, V. (2021). Effects of the Covid-19 pandemic on employee
income: A case study of the Vietnamese aviation industry. Problems And Perspectives In
Management, 19(4), 186-197. doi: 10.21511/ppm.19(4).2021.16.
Yim, H., Seo, H., Cho, Y., & Kim, J. (2017). Mediating Role of Psychological Capital in Relationship
between Occupational Stress and Turnover Intention among Nurses at Veterans Administration
Hospitals in Korea. Asian Nursing Research, 11(1), 6-12. doi: 10.1016/j.anr.2017.01.002.
