Correspondence Management by ECRS Technique: A Case Study of Provincial Public Health Offices in the Upper Northeastern Region

Abstract

Correspondence Management is a crucial activity due to its repetitive nature. Enhancing correspondence management can significantly boost work efficiency. This study aimed to: 1) examine the correspondence management using the ECRS technique among personnel in provincial public health offices in upper northeastern Thailand; and 2) analyze the differences in correspondence management using the ECRS technique categorized by age, education level, and years of experience. Population of 400 personnel from provincial public health offices in the provinces of Loei, Nong Bua Lamphu, Udon Thani, Nong Khai, and Bueng Kan in upper northeastern Thailand was used. Data were collected through questionnaires and analyzed using frequency, percentage, two-way frequency distribution (Crosstab), mean, standard deviation, and analysis of variance (ANOVA). The results revealed that the highest levels of correspondence management using the ECRS technique were found in the areas of combining, simplifying, eliminating, and rearranging, respectively. Regarding the perceived differences among personnel concerning correspondence management using the ECRS technique, categorized by age, education level, and length of service, the overall findings indicated no significant differences in correspondence management using the ECRS technique. However, personnel with different ages and lengths of service showed differences only in the simplifying aspect of correspondence management. Conversely, different education levels did not result in differing levels of correspondence management using the ECRS technique.