Comparison of Sentiment Analysis in Internship Feedback from Hospitality, Educational Institutions, and Other Industries: An Analysis Using TextBlob and VADER
บทคัดย่อ
This quantitative research examines how VADER and TextBlob sentiment analysis tools process feedback data from the host organizations of 124 Thai university interns. The research uses supervisor evaluations from hospitality, education institutions, and other industries to determine how each tool identifies positive, negative, and neutral sentiments. The MannU test was applied to compare the sentiment scores produced from preprocessed internship comments by two analysis tools. The research showed that education sector feedback received similar assessments from both tools despite the apparent difference in polarity spread, while hospitality and other sectors produced distinct results despite showing similarity in the polarity terms. The research indicates that sentiment interpretation depends on the analysis tool, suggesting the need to understand the fundamental discrepancy between these tools in labelling negativity and positivity for feedback on internships.
เอกสารอ้างอิง
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