THE IMPACT OF INDIVIDUAL, ORGANIZATIONAL, INFORMATION TECHNOLOGY, KNOWLEDGE MANAGEMENT PROCESS AND KNOWLEDGE MANAGEMENT OPERATIONS CONTEXTS TOWARD STAFF PERFORMANCE OF PRIVATE HOSPITALS
Keywords:
Individual Context, Organization Context, Information Technology Context, Knowledge Management Process Context, Knowledge Management Operation, The Working Performance of Private Hospital’s StaffsAbstract
This research aims to 1) examine the attitude level of individual context, organization context, information technology context, ability of knowledge management process context, knowledge management operation and the performance of employee in private hospital. 2) study the influence of individual context, organization context, information technology context, ability of knowledge management process context, knowledge management operation and the performance of employee in private hospital. This research was conducted using the qualitative and the quantitative methods. The survey tools are the questionaires for in-depth inverviews with 10 people in qualitative method and there are 391 operation staffs who work on the Knowledge Management to for quantitative method. The Multi Stage Sampling proposed by Yamane (1967) was utilized in this research, its steps are as follows 1) The Stratified Sampling of operation staffs from 13 private hospitals. 2) The Simple Random Sampling of the 391 operation staffs from 13 private hospitals. In the field survey, 400 samples were collected for reservation. Data analysis method for quantitative research was structural equation modeling (Structural Equation Modeling: SEM). The results showed that the overall opinion of private hospital staff on the context of individual employee, organization context, information technology context, the ability of the knowledge management process context, the practice of knowledge management, and the performance of private hospital staff was a high level in a holistic view which corresponds to the in-depth interview. The study found that the ability of the knowledge management process has a positive direct influence on the performance of private hospital staff at a statistical significance of .001. And the knowledge management operation has a positive direct influence on the performance of private hospital staff at a statistical significance of .01. In this study, the organization should establish knowledge management process that encourage the staff to search for move knowledge, adjust knowledge, apply knowledge and protect knowledge. Therefore, they could operate in knowledge management. The staff must receive good quality of knowledge and satisfy with the knowledge so they could create good quality of the services.
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