The Administration Development for Expressway Authority of Thailand
Keywords:Administration Development, Knowledge of Management, Authority Performance, Public Service Assessment, Holding Company
This study used a mix-methodology comprised a quantitative and qualitative research approach. The main focus is to study the development of the Expressway Authority of Thailand (EXAT) administration at the present. The study conceptual framework takes into account of EXAT’s administrative management by investigating its operations in seven key areas of management, which are (1) General Management, (2) Marketing Management, (3) Accounting Management, (4) Financial Management, (5) Operation Management, (6) Human Resource Management and Development and (7) Environmental Management. The authority performance is evaluated both in terms of financial and non-financial indicators. The public service performance is assessed by tracing employees’ perception and customers’ satisfaction. Lastly, a comparative study of other tolled-road organizations, both domestic and overseas organizations. The results were used to determine the proposed structure of EXAT’s future administration.
Primary data used in this study were obtained from interviewing members of EXAT’s board, deputy governor, and road users. These data are very useful determinants that enable to propose an effective organization management structure. Having analyzed all the data collected from EXAT employees and customers, it is found that the current EXAT administration should be changed, especially in the cases of (1) human resource management and (2) methods to assess individual performance and compensation of the staff. This study proposes a possible EXAT administration model by applying the NEXCO-Central company in Japan as a paradigm. The proposed EXAT administrative structure should be in the form of Holding Company, which EXAT will be the parent company who invests in the necessarily subsidiary companies.
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