A Study of Information Targets that New Employees Need to Approach during the Socialization Process

Authors

  • Pornprom Chomngam Bangkok University

Keywords:

socialization process, Information target, new employees

Abstract

The purpose of this study examines what new employees within Thai organization identifying as being their sources for different categories of information, and the information sources that new employees within a Thai organization report as being their primary sources for organizationally relevant information. Participants in the study were 255 “new” employees at private sector organization which considers employees whose length of stay with the organization has been less than 18 months as new employees. Questionnaires were administered to all of the new employees to obtain the data for this study. Repeated measures analysis was used to analyze the data. The findings indicated that new employees reported approaching co-workers at the same rate as supervisors. This result might be due to the orientation program for new employees. It is possible that the new employee orientation program plays a role in explaining these finding, new employees have a chance to meet and talk with co-workers as well as supervisors, thus establishing lines of communication with both groups. Those lines of communication might have enabled the new employees to establish a network of co-workers contacts early within the socialization process. As co-workers might be seen as more accessible than supervisors when questions arise, then even when the questions are job related (i.e referent or appraisal) co-workers emerge as a primary target for information. New employees reported having at least slight level of contact with outsiders (friends, customers, and family members) and media for all types of information, except technical and political information.

Downloads

Download data is not yet available.

References

Asford, S. J. & Cumming, (1986). The role of feedback seeking in individual adaptation: A resource perspective. Academy of Management Journal, 29, 465-487.
Asford, S. J. & Cumming, L. L. (1985). Proactive feedback seeking: The instrumental use of the information environment. Journal of Occupational Psychology, 58, 67-69.
Comer , D. R. (1991). Organizational newcomers’ acquisition of information from peers. Management Communication Quarterly, 5, 64-89.
Falcione , R. L. & Wilson, C. E. (1988). Socialization processes in organizations. In G. Goldhaber & G. Bernett (Eds.), Handbook of Organizational Communication (pp.151-169). New York: Ablex.
Gormersall, E. R., & Myers, M. S. (1966). Breakthrough in on-the-job training. Harvard business Review, 44, 62-72.
Gorden, W. I., Mignerey, J. T. & Rubin, R. B. (1995). Organization entry: An investigation newcomers communication behavior and uncertainty. Communication Research, 22, 54-85.
Graen, G. (1976). Role-making processes within complex organizations. In M. D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1201-1245). Chicago: Rand McNally.
Greller, M. M. & Herold, D. M. (1975). Sources of feedback: A preliminary investigation. Organizational Behavior and Human Performance, 13, 244-256.
Hanser, L. M. & Muchinsky, P. M. (1978). Work as an information environment. Organizational Behavior and Human Performances, 21, 47-60.
Herold, D. M. & Parsons, C. K. (1985). Assessing the feedback environment in work organization: Development of the job feedback survey. Journal of Applied Psychology, 70, 290-305.
Hughes, E. C. (1958). Men and their work. New York: The Free Press.
Infante, D. A., & Gorden, W. I. (1987). Supervisor and subordinate communication profiles: Implications for independent mindedness and upward effectiveness. Central States Speech Journal, 18(2), 73-80.
Jablin, F. M. (1979). A longitudinal study of employee organizational communication socialization. Presented at the annual meeting in the International Communication Association, Philadelphia.
Jablin, F. M. (1982). Organizational communication: An assimilation approach. In M. E. Roloff & C. R. Berger (Eds.) Social Cognition and Communication (pp. 255-286). Newbury Park: Sage.
Jablin, F. M. (1984). Assimilating new members into organization. In R. Bostom (Ed.), Communication Yearbook, 8, 594-626. Beverly Hills, CA: Sage.
Jablin, F. M. (1987). Organizatioanl entry, assimilation, and exit. In F. M. Jablin, L. L. Putnum, K. Roberts, & L. Porter (Eds.), Handbook of Organizational Communication (pp. 679-740). Newbury Park, CA: Sage.
Jablin, F. M. & Sussman, L. (1983). Organizational group communication: A review of the literature and model of the press. In H. H. Greenbaum, R. L. Falcione, & S. A. Hellweg (Eds.). Organizational communication: Abstracts, analysis and overview, 8 (pp. 11-50) Beverly Hills: CA: Sage.
Jackson, and Schuler (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior and Human Performance, 36, 16-78.
Jones, G. R. (1983). Psychological orientation and the process of organizational socialization: An interactionist perspective. Academy of Management Review, 8, 464-474.
Jones, G. R. (1986). Socialization tactics, self-efficiency, and newcomer’s adjustment to the organization. Academy of Management Journal, 29, 262-279.
Katz, R. (1980). Time and work: Toward and integrative perspective. In B. M. staw & L. L. Cummings (Eds.), Research in Organizational Behavior, 2 (pp.81-127). Greenwich, CT: JAI
Langer, E. J. (1978). Rethinking the roles of thought in social interaction. In J. H. Harveys, W. Ickes, & R.
F. Kidd (Eds.) New directions in attribution theory, 2, 35-58. Hillsdale, NJ: Erlbaum.
Louis, M. R. (1980). Surprise and sense-making: What newcomers experience in entering unfamiliar organizational settings. Administrative Science Quarterly, 25, 226-251.
Louis , M. R., Posner, B., & Powell, G. (1983). The availability and helpfulness of socialization practices. Personnel Psychology, 36, 67-76.
Miller, V. M. (1989). A quasi-experimental study of newcomers’ information-seeking behaviors during organizational entry. Top three papers presented at the 37th International Communication Association Annual Convention, Organizational Communication Division, San Francisco, May 26-29, 1989.
Miller, V. M. & Jablin, F. M. (1991). Information seeking during organizational entry: Influence, tactics, and a model of the press. Academy of Management Review, 16, 92-120.
Minkler, M., & Biller, R. P. (1979). Role shock: A toll for conceptualizing stress accompanying disruptive role transitions. Human Relations, 32, 125-140.
Morrison, E. (1991). An investigation of mode and source usage in the newcomer information seeking process. In J. Wall & L. Jauch (Eds.), Best papers proceedings of the 51st Annual Meeting of the Academy of Management, 225-229. Miami Beach, Florida.
process. In J. Wall & L. Jauch (Eds.), Best papers proceedings of the 51st Annual Meeting of the Academy of Management, 225-229. Miami Beach, Florida.
Morrison, E. (1993). A longitudinal study of newcomer information seeking : Exploring types, modes, sources, and outcomes. Academy of Management Journal, 36, 557-589.
Porter, L. W., Lawler, E. E., & Hackman, J. R. (1975). Behavior in organizations. New York: McGraw-Hill.
Posner, B., & Powell, G. (1985). Female and male socialization experiences: An initial investigation. Journal of Occupational Psychology, 58, 81-85.
Roloff M. E. (1981). Interpersonal communication: The social exchange approach. Beverly Hills, CA; Sage.
Salanick, G. R. & Pfeffer, J. (1978). A social information processing approach to a job attitudes and task design. Administrative Science Quarterly, 23, 224-253.
Schein, E. H. (1968). Organizational socialization and the professional management. Industrial Management Review, 9, 1-6.
Stevens, J. (1996). Applied multivariate statistic for the social science (3rd ed.) New Jersey: Lawrence Erlbaun Associated Publish.
Teboul, JC, B. (1992). Scripting the organization: Coping with and learning from uncertainty during organizational encounter. Unpublished doctoral dissertation, The Ohio State University, Columbus. OH.
Teboul, JC, B. (1994). Encounting the organization: facing and coping with uncertainty during organizational encounter. Management Communication Quarterly, 8, 190-224.
Van Mannen, J. (1975). Police socialization: A longitudinal examination of job attitudes in an urban police department. Administrative Science Quarterly, 20, 207-228.
Walther, K. E. P. (1978). Effects of naturalistic settings on spontaneous verbal information-seeking behavior of 6th grade girls. Unpublished doctoral dissertation, University of Texas, Austin.
Ziller , R. C. (1965). Toward a theory of open and closed groups. Psychological Bulletin, 64, 164-182.

Downloads

Published

2020-07-29

How to Cite

Chomngam พ. (2020). A Study of Information Targets that New Employees Need to Approach during the Socialization Process. Suthiparithat, 28(87), 212–235. Retrieved from https://so05.tci-thaijo.org/index.php/DPUSuthiparithatJournal/article/view/245384

Issue

Section

Research Articles

Most read articles by the same author(s)