NEEDS ASSESSMENT OF DESIRABLE CHARACTERISTICS OF STUDENT TRAINEES IN FOOD AND BEVERAGE DEPARTMENT OF THE HOTELS IN BANGKOK

Abstract

This research aimed to study: 1) characteristics of student trainees desired by hospitality personnel in Bangkok; 2) the comparison of characteristics of student trainees desired by personnel and training managers, food & beverage managers, and wait staffs. The sample group was 510 persons, consisting of personnel and training managers, food & beverage managers, and wait staffs in hospitality enterprises in Bangkok. Data was collected by using questionnaires and analyzed to obtain percentage, mean, standard deviation, and F-test. The analyzed data showed that the most important characteristics in student trainees were interpersonal relations, morality and ethics. This was followed by professional skills and working ability, and the final characteristic required in student trainees was general knowledge. The comparison characteristics of student trainees desired by personnel and training managers, food & beverage managers, and wait staffs found that general knowledge has a significant difference. General professional skills and working ability as well as professional skills for a food & beverage department, and interpersonal relations, morality and ethics all show no significant difference.