ผลของการสื่อสารทางการตลาดแบบผสมผสานของการใช้ผู้มีอิทธิพลบนสื่อที่มีต่อทัศนคติและความเชื่อมั่นของผู้บริโภคในธุรกิจสินค้าเครื่องสำอางและผลิตภัณฑ์บำรุงผิวออร์แกนิคในประเทศไทย
คำสำคัญ:
ผู้มีอิทธิพลบนสื่อ, การสื่อสารทางการตลาดแบบผสานช่องทาง, ช่องทางสื่อสารทั้งออนไลน์และออฟไลน์, ผลิตภัณฑ์เครื่องสำอางออร์แกนิคบทคัดย่อ
ปัจจุบันนี้ผู้มีอิทธิพลบนสื่อกลายมาเป็นกลยุทธ์ทางการตลาดที่สำคัญต่อการสื่อสารกับผู้บริโภคในประเทศไทย งานวิจัยนี้มีวัตถุประสงค์เพื่อทดสอบผลของการสื่อสารทางการตลาดแบบผสานช่องทางโดยใช้ผู้มีอิทธิพลบนสื่อต่อทัศนคติ และความเชื่อมั่นของผู้บริโภคในผลิตภัณฑ์เครื่องสำอางออร์แกนิคในประเทศไทย โดยใช้แบบสอบถามออนไลน์เก็บข้อมูลจากผู้บริโภคจำนวน 401 คน งานวิจัยนี้ทำการวิเคราะห์ข้อมูลโดยใช้สถิติพรรณนาและทดสอบสมมุติฐานโดยการวิเคราะห์แบบจำลองสมการโครงสร้างที่ระดับนัยสำคัญ 0.01
ผลการศึกษาพบว่า สำหรับธุรกิจสินค้าเครื่องสำอางและผลิตภัณฑ์บำรุงผิวออร์แกนิคในประเทศไทยนั้น การสื่อสารทางการตลาดแบบผสานช่องทางโดยใช้ผู้มีอิทธิพลทั้งออนไลน์และออฟไลน์มีผลทางบวกต่อทัศนคติและความเชื่อมั่นของผู้บริโภค ผลการศึกษานี้ช่วยสร้างองค์ความรู้ใหม่ทั้งทางด้านวิชาการและผู้ประกอบการสามารถนำไปใช้ในการปรับปรุงกลยุทธ์การสื่อสารการตลาดแบบผสานช่องทางโดยใช้ผู้มีอิทธิพลบนสื่อให้ดียิ่งขึ้นต่อไป
References
Ahmad, I. (2018, Febuary 16). The influencer marketing revolution. SocialMediaToday. https://www.socialmediatoday.com/news/the-influencer-marketing-revolutioninfographic/517146/
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Prentice-Hall.
Allport, G. W. (1935). Attitudes. In C Murchison (Ed.), Handbook of social psychology. Clark University Press.
Arnould, L. L, Price, L., & Zinkhan, G. M. (2002). Consumers. McGraw-Hill.
Beck, N., & Rygl, D. (2015). Categorization of multiple channel retailing in multi-, cross-, and omni‐channel retailing for retailers and retailing. Journal of Retailing and Consumer Services, 27, 170-178. https://doi.org/10.1016/j.jretconser.2015.08.001
Bell, D. R., Gallino, S., & Moreno, A. (2014). How to win in an omnichannel world. MIT Sloan Management Review, 56(1), 45.
Bonne, K., Vermeir, I., Bergeaud‐Blackler, F., & Verbeke, W. (2007). Determinants of halal meat consumption in France. British Food Journal, 109(5), 367-386. https://doi.org/10.1108/0070700710746786
Brynjolfsson, E., Hu, Y. J., & Rahman, M. S. (2013). Competing in the age of omnichannel retailing. MIT Sloan Management Review, 54(4), 23-29.
Chen, Y. S. (2010). The drivers of green brand equity: Green brand image, green satisfaction, and green trust. Journal of Business Ethics, 93(2), 307-319. https://doi.org/10.1007/s10551-009-0223-9
Chen, Y. S., & Chang, C. H. (2013). Towards green trust: The influences of green perceived quality, green perceived risk, and green satisfaction. Management Decision, 51(1), 63-82. https://doi.org/10.1108/00251741311291319
Cochran, W. G. (1977). Sampling techniques. John Wiley & Sons.
Conner, T. (2016, February 9). Influencer marketing is rapidly gaining popularity among brand marketers. https://www.linkedin.com/pulse/influencer-marketing-rapidly-gaining-popularity-among-tyler-conner
Daugbjerg, C., Smed, S., Andersen, L. M., & Schvartzman, Y. (2014). Improving eco-labelling as an environmental policy instrument: Knowledge, trust and organic consumption. Journal of Environmental Policy & Planning, 16(4), 559-575. https://doi.org/10.1080/1523908X.2013.879038
Eagly, A. H., & Chaiken, S. (1993). The psychology of attitudes. Harcourt Brace Jovanovich College.
Farah, M. F., Ramadan, Z. B., & Harb, D. H. (2019). The examination of virtual reality at the intersection of consumer experience, shopping journey and physical retailing. Journal of Retailing and Consumer Services, 48, 136-143. https://doi.org/10.1016/j.jretconser.2019.02.016
Fazio, R. H. (1995). Attitudes as object-evaluation associations: Determinants, consequences, and correlates of attitude accessibility. In R. E. Petty & J. A. Krosnick (Eds.), Attitude strength: Antecedents and consequences (pp. 247-282). Lawrence Erlbaum Associates.
Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Addison-Wiley.
Fisher, E. (2009). ‘Flight of fancy?. Sports Business Journal. http://www.sportsbusinessjournal.com/article/62656.
Frazer, M., & Stiehler, B. E. (2014). Omnichannel retailing: The merging of the online and off-line environment. Global Conference on Business & Finance Proceedings, 9(1), 655-657. https://www.researchgate.net/publication/343601160_OMNICHANNEL_RETAILING_THE_MERGING_OF_THE_ONLINE_AND_OFF-LINE_ENVIRONMENT
Freberg, K., Graham, K., McGaughey, K., & Freberg, L. A. (2011). Who are the social media influencers?
A study of public perceptions of personality. Public Relations Review, 37(1), 90-92. https://doi.org/10.1016/j.pubrev.2010.11.001
Friedman, H. H., & Friedman, L. (1979). Endorser effectiveness by product type. Journal of Advertising Research, 19(5), 63-71. http://scholar.worldlib.site:8000/upload/202105/11/202105111113267137.pdf
Galipoglu, E., Kotzab, H., Teller, C., Hüseyinoglu, I. Ö. Y., & Pöppelbuß, J. (2018). Omni-channel retailing research–state of the art and intellectual foundation. International Journal of Physical Distribution & Logistics Management, 48(4), 365-390. https://doi.org/10.1108/IJPDLM-10-2016-0292
Goersch, D. (2002). Multi-channel integration and its implications for retail web sites. ECIS 2002 Proceedings, 11, 748-758. https://aisel.aisnet.org/ecis2002/11
Gupta, S., Lehmann, D. R., & Stuart, J. A. (2004). Valuing customers. Journal of Marketing Research, 41(1), 7-18. https://doi.org/10.1509/jmkr.41.1.7.25084
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis (7th ed.). Pearson.
Hambrick, M. E., & Mahoney, T. Q. (2011). 'It's incredible–trust me': Exploring the role of celebrity athletes as marketers in online social networks. International Journal of Sport Management and Marketing, 10(3-4), 161-179. https://doi.org/10.1504/IJSMM.2011.044794
Hartmann, P., & Apaolaza-Ibáñez, V. (2012). Consumer attitude and purchase intention toward green energy brands: The roles of psychological benefits and environmental concern. Journal of Business Research, 65(9), 1254-1263. https://doi.org/10.1016/j.jbusres.2011.11.001
Hooper, D., Coughlan, J., & Mullen, M. R. (2008). Structural equation modelling: Guidelines for determining model fit. Electronic Journal of Business Research Methods, 6(1), 53-60. https://academic-publishing.org/index.php/ejbrm/article/view/1224
Ivanova, O., Flores-Zamora, J., Khelladi, I., & Ivanaj, S. (2019). The generational cohort effect in the context of responsible consumption. Management Decision, 57(5), 1162-1183. https://doi.org/10.1108/MD-12-2016-0915
Jahn, G., Schramm, M., & Spiller, A. (2005). The reliability of certification: Quality labels as a consumer policy tool. Journal of Consumer Policy, 28(1), 53-73. https://doi.org/10.1007/s10603-004-7298-6
Jaiswal, D., & Kant, R. (2018). Green purchasing behaviour: A conceptual framework and empirical investigation of Indian consumers. Journal of Retailing and Consumer Services, 41, 60-69. https://doi.org/10.1016/j.jretconser.2017.11.008
João, B. N., & Pastore, R. (2019). Research in omnichannel retail: A systematic review and quantitative content analysis. Revista Brasileira de Marketing, 18(4), 154-176. https://www.redalyc.org/journal/4717/471767357008/html/
Kamel, J. P., & Kay, M. (2011). Opening the door to omni-channel retailing. Apparel Magazine, 53(2), 1-4.
Konuk, F. A., Rahman, S. U., & Salo, J. (2015). Antecedents of green behavioral intentions: A cross‐country study of Turkey, Finland and Pakistan. International Journal of Consumer Studies, 39(6), 586-596. https://doi.org/10.1111/ijcs.12209
Larke, R., Kilgour, M., & O’Connor, H. (2018). Build touchpoints and they will come: Transitioning to omnichannel retailing. International Journal of Physical Distribution & Logistics Management, 48(4), 465-483. https://doi.org/10.1108/IJPDLM-09-2016-0276
Lazaris, C., & Vrechopoulos, A. (2014). From multi-channel to “omnichannel” retailing: Review of the literature and calls for research. In 2nd International Conference on Contemporary Marketing Issues, (ICCMI), 6, 1-6.
Levy, M., Weitz, B., & Grewal, D. (2013). Retailing management (9th ed.). McGraw-Hill Education.
Lim, X. J., Mohd Radzol, A. R., Cheah, J. H., & Wong, M. W. (2017). The impact of social media influencers on purchase intention and the mediation effect of customer attitude. Asian Journal of Business Research, 7(2), 19-36. http://www.magscholar.com/ajbr/ajbrv7n2/ajbr170035.pdf
Lin, J., Lobo, A., & Leckie, C. (2017). Green brand benefits and their influence on brand loyalty. Marketing Intelligence & Planning, 35(3), 425-440. https://doi.org/10.1108/MIP-09-2016-0174
Liobikienė, G., Mandravickaitė, J., & Bernatonienė, J. (2016). Theory of planned behavior approach to understand the green purchasing behavior in the EU: A cross-cultural study. Ecological Economics, 125, 38-46.
Manser Payne, E., Peltier, J. W., & Barger, V. A. (2017). Omni-channel marketing, integrated marketing communications and consumer engagement: A research agenda. Journal of Research in Interactive Marketing, 11(2), 185-197. https://doi.org/10.1108/JRIM-08-2016-0091
Marakanon, L., & Panjakajornsak, V. (2017). Perceived quality, perceived risk and customer trust affecting customer loyalty of environmentally friendly electronics products. Kasetsart Journal of Social Sciences, 38(1), 24-30. https://doi.org/10.1016/j.kjss.2016.08.012
Marques Vieira, L., Dutra De Barcellos, M., Hoppe, A., & Bitencourt da Silva, S. (2013). An analysis of value in an organic food supply chain. British Food Journal, 115(10), 1454-1472. https://doi.org/10.1108/BFJ-06-2011-0160
Matthes, J., Wonneberger, A., & Schmuck, D. (2014). Consumers' green involvement and the persuasive effects of emotional versus functional ads. Journal of Business Research, 67(9), 1885-1893. https://doi.org/10.1016/j.jbusres.2013.11.054
McCombes, S. (2023, June 22). Sampling methods, types, techniques & examples. Scribbr. https://www.scribbr.com/methodology/sampling-methods/
McCormick, K. (2016). Celebrity endorsements: Influence of a product-endorser match on millennials attitudes and purchase intentions. Journal of Retailing and Consumer Services, 32, 39-45. https://doi.org/10.1016/j.jretconser.2016.05.012
Melero, I., Sese, F. J., & Verhoef, P. C. (2016). Recasting the customer experience in today’s omni-channel environment. Universia Business Review, 50, 18-37.https://www.redalyc.org/pdf/433/43345993001.pdf
Molinillo, S., Vidal-Branco, M., & Japutra, A. (2020). Understanding the drivers of organic foods purchasing of millennials: Evidence from Brazil and Spain. Journal of Retailing and Consumer Services, 52, 101926.
Nguyen, T. H., Phan, T. M. N., & Le, T. T. P. (2017). The Influence of attitude, control on availability, subjective norm and green trust on young Vietnamese consumers’ organic cosmetic purchase intention. ICFE, 552.
Nuttavuthisit, K., & Thøgersen, J. (2017). The importance of consumer trust for the emergence of a market for green products: The case of organic food. Journal of Business Ethics, 140(2), 323-337. https://doi.org/10.1007/s10551-015-2690-5
Organic Trade Association. (2016). Millennials and organic: A winning combination. https://www.ota.com/news/press-releases/19256
Rigby, D. (2011). The future of shopping. Harvard Business Review, 89(12), 65-76. https://hbr.org/2011/12/the-future-of-shopping
Schiffman, L. G., & Kanuk, L. L. (2007). Purchasing behavior. Pearson Prentice Hall.
Shankar, V., Inman, J. J., Mantrala, M., Kelley, E., & Rizley, R. (2011). Innovations in shopper marketing: Current insights and future research issues. Journal of Retailing, 87, 29-42. https://doi.org/10.1016/j.jretai.2011.04.007
Shi, S., Wang, Y., Chen, X., & Zhang, Q. (2020). Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach. International Journal of Information Management, 50, 325-336. https://doi.org/10.1016/j.ijinfomgt.2019.09.001
Sousa, R., & Voss, C. A. (2006). Service quality in multichannel services employing virtual channels. Journal of Service Research, 8(4), 356-371. https://doi.org/10.1177/1094670506286324
Statista. (2022, October 24). Share of shoppers buying beauty products online 2022, by gender. https://www.statista.com/statistics/1339362/consumers-purchasing-beauty-products-online-generation/
Steinfield, C., Mahler, A., & Bauer, J. (1999). Electronic commerce and the local merchant. Electronic Markets, 9(1-2), 51-57. https://doi.org/10.1080/101967899359247
Swant, M. (2016). Twitter says users now trust influencers nearly as much as their friends. Adweek. https://www.adweek.com/performance-marketing/twitter-says-users-now-trust-influencers-nearly-much-their-friends-171367/
Taillon, B. J., Mueller, S. M., Kowalczyk, C. M., & Jones, D. N. (2020). Understanding the relationships between social media influencers and their followers: The moderating role of closeness. Journal of Product & Brand Management, 29(6), 767-782. https://doi.org/10.1108/JPBM-03-2019-2292
Teng, C. C., & Wang, Y. M. (2015). Decisional factors driving organic food consumption. British Food Journal, 117(3), 1066-1081. https://doi.org/10.1108/BFJ-12-2013-0361
The Deloitte millennial survey 2018. (2018). Deloitte. https://www2.deloitte.com/tr/en/pages/about-deloitte/articles/millennialsurvey-2018.html
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889-901. https://doi.org/10.1016/j.jbusres.2019.09.022
Verhoef, P. C., Kannan, P. K., & Inman, J. J. (2015). From multi-channel retailing to omni-channel retailing: introduction to the special issue on multi-channel retailing. Journal of retailing, 91(2), 174-181. https://doi.org/10.1016/j.jretai.2015.02.005
Vijayasarathy, L. R., & Jones, J. M. (2000). Print and internet catalog shopping: Assessing attitudes and intentions. Internet Research, 10(3), 191-202. https://doi.org/10.1108/10662240010331948
Vollero, A., Schultz, D. E., & Siano, A. (2019). IMC in digitally-empowering contexts: The emerging role of negotiated brands. International Journal of Advertising, 38(3), 428-449. https://doi.org/10.1080/02650487.2018.1535221
Ward, T. (2017, Febuary 13). 5 influencer marketing trends that will dominate 2017. Forbes.https://www.forbes.com/sites/tomward/2017/02/13/5-influencer-marketing-trends-that-will-dominate-2017/?sh=23873ad5293a
Wei, C. F., Chiang, C. T., Kou, T. C., & Lee, B. C. (2017). Toward sustainable livelihoods: Investigating the drivers of purchase behavior for green products. Business Strategy and the Environment, 26(5), 626-639. https://doi.org/10.1002/bse.1942
What is influencer marketing?. (2023, April 10). Mckinsey & Company. https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-influencer-marketing
Wiedmann, K. P., & Von Mettenheim, W. (2020). Attractiveness, trustworthiness and expertise–social influencers’ winning formula?. Journal of Product & Brand Management, 30(5), 707-725. https://doi.org/10.1108/JPBM-06-2019-2442
Woods, S. (2016). #Sponsored: The emergence of influencer marketing [Master’s thesis, University of Tennessee]. University of Tennessee Knoxville. https://trace.tennessee.edu/utk_chanhonoproj/1976
Yadav, R., & Pathak, G. S. (2017). Determinants of consumers' green purchase behavior in a developing nation: Applying and extending the theory of planned behavior. Ecological Economics, 134, 114-122. https://doi.org/10.1016/j.ecolecon.2016.12.019
Young, M. E., & McCoy, A. W. (2016). Millennials and chocolate product ethics: Saying one thing and doing another. Food Quality and Preference, 49, 42-53. https://doi.org/10.1016/j.foodqual.2015.11.014
Downloads
เผยแพร่แล้ว
How to Cite
ฉบับ
บท
License
Copyright (c) 2023 มหาวิทยาลัยธุรกิจบัณฑิตย์
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
เนื้อหาและข้อมูลในบทความที่ลงตีพิมพ์ในวารสารสุทธิปริทัศน์ ถือเป็นข้อคิดเห็นและความรับผิดชอบของผู้เขียนบทความโดยตรงซึ่งกองบรรณาธิการวารสาร ไม่จำเป็นต้องเห็นด้วย หรือร่วมรับผิดชอบใดๆ
บทความ ข้อมูล เนื้อหา รูปภาพ ฯลฯ ที่ได้รับการตีพิมพ์ในวารสารสุทธิปริทัศน์ ถือเป็นลิขสิทธิ์ของวารสารสุทธิปริทัศน์หากบุคคลหรือหน่วยงานใดต้องการนำทั้งหมดหรือส่วนหนึ่งส่วนใดไปเผยแพร่ต่อหรือเพื่อกระทำการใด ๆ จะต้องได้รับอนุญาตเป็นลายลักษณ์อักษรจากวารสารสุทธิปริทัศน์ก่อนเท่านั้น