A CAUSAL MODEL OF JOB CHARACTERISTICS, TRANSFORMATIONAL LEADERSHIP, AND PERCEIVED ORGANIZATIONAL SUPPORT EFFECTS ON ORGANIZATIONAL COMMITMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR
Keywords:
Organizational Citizenship Behavior, Organizational CommitmentAbstract
The purpose of this study was to investigate the causal relationship among job characteristics, transformational leadership, and perceived organizational support that affected an organizational commitment and organizational citizenship behavior. Data collection was done by using surveys, and the samples were 504 employees who had worked in Thai Hotels Association. Statistics for data analysis were the confirmation factor analysis and structural equation modeling The research results found that skill variety, task autonomy, and perceived organizational support had positive effects on organizational commitment with statistical significance. Perceived organizational support and organizational commitment had positive effects on organizational citizenship behavior with statistical significance. The result of multiple-group path analysis showed the validation of the proposed model as fit to the empirical data since there was same metric invariance and invariance uniqueness between generation X model and generation Y model on the organizational citizenship behavior.
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