MOTIVATIONS AND LANGUAGE LEARNING STRATEGIES OF HOTEL RECEPTIONISTS
Keywords:
3-star Hotel, Hotel Receptionists, Intrinsic Motivation, Extrinsic Motivation, Language Learning StrategiesAbstract
This study aims to investigate the motivational factors and learning strategies used by 3-star hotel receptionists in Bangkok. Also, it aims to examine whether there is a relationship between the level of motivation and the choice of strategy. The data collecting technique for the quantitative approach was Likert-scale questions. In this research, descriptive statistics and Chi-square test were used to analyse the quantitative data. The results revealed that the majority of participants were predominantly extrinsically motivated; the introjected regulations were the highest motivational factor because the desire to have better English was mainly driven by their current job responsibilities. For the strategies used, it was found metacognitive strategies were the most frequently used by the receptionists. This indicates that these adult learners preferred undertaking their own learning process. Furthermore, it was discovered that there was a significant relationship between the level of motivation and the choice of strategy use. Also, highly-motivated receptionists adopted indirect strategies (metacognitive and affective strategies) while the medium-motivated receptionists mostly used direct strategies (compensation and memory strategies).
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