Problems, Approaches to Conflict Management and Achievement of Peace Center of Dhurakij Pundit University

Abstract

This study, problems, approaches to conflict management and achievement of Peace Center of Dhurakij Pundit University, aimed to study cause of conflict of Dhurakij Pundit University’s students, to study approaches to conflict management of Dhurakij Pundit University’s students and to find out the factors related to the success of mediation of the Peace Center at Dhurakij Pundit University. This research were a mixed methods research that integrates quantitative and qualitative approaches. For quantitative approaches, the data were collected from 390 Dhurakij Pundit University’s students. In case of qualitative approaches, the data was obtained by structural interviews from 6 teachers who were as mediators and 20 litigants.

The data was then analyzed by content analysis. The results revealed that Dhurakij Pundit University’s students, and the litigants mostly had data conflict respectively. For approaches to conflict management of Dhurakij Pundit University’s students, it showed that avoiding method was the most frequently used, while
the compromising method was mostly used by the litigants. In addition, the factors related to the success of mediation of the Peace Center at Dhurakij Pundit University showed that four factors were used to deal with conflict. Ranking from the most frequently used to the least, 1.Characteristic of mediators, i.e., spirit of
pacifist, good moral being, belief in fairness, continuous learning and understanding students’ behavior. 2. Mediation process found the lever point of student disciplinary process and the mediation process 3. If litigants were aggressive, dictatorial, and quarrelsome, the mediation will be done easily. 4. If litigants known that they have a part in situation, the mediation will be done easily. All were the factors related to the success of mediation of Peace Center at Dhurakij Pundit University.