SUCCESS FACTORS OF IT OUTSOURCING IN THAILAND
Keywords:
IT Outsourcing Success, IT Outsourcing, Outsourcing, Stock Exchange of Thailand suttiAbstract
The purposes of this study are to study and to explore the related factors of the relationship of IT outsourcing success, and find the related factors of the relationship of client satisfaction. Quantitative research was conducted. Data were collected from 232 companies listed in the Stock Exchange of Thailand by using questionnaire. Structural Equation Model (SEM) analysis was a methodology to data analyze the data with Chi-square = 51.738, df = 45, p-value = 0.227, RMSEA = 0.025, GFI = 0.974, AGFI = 0.921, NFI = 0.977, and CIF= 0.997. The study reveals that the service quality, the vendor capability, the relationship quality, the IT outsourcing success and the client satisfaction were in the high level. The service quality and the relationship quality could be commonly explained about the IT outsourcing success up to 75% while the vendor capability did not influential against the IT outsourcing success. And the vendor capability could be commonly explained about the client satisfaction up to 45%. The research finding is supported with social exchange theory, which is explained the on-going interactive between the parties. The social exchange theory focuses on the social process of give-and-take and aim to understand the behavior of each other, contributing to the exchange under governance structures.
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