THE SATISFACTION OF BANG BUA THONG RESIDENT ON DUTIES AND SERVICES BY BANG BUA THONG SUB-DISTRICT ADMINISTRATIVE ORGANIZATION

Abstract

The objective of the article entitled “The Satisfaction of Bang Bua Thong resident on duties and services by Bang Bua Thong Sub-district Administrative Organization : BSAO” is to measure and rank the level of satisfaction on duties and services by BSAO and to study the relation between duties and services with the characteristics of Bang Bua Thong resident. The tools of descriptive statistic used to analyze the data are frequency, percentage and arithmetic mean. And inferential statistic used to test the hypothesis is t-test and ANOVA principle under 95 % confidential.

The first impressive satisfaction of Bang Bua Thong resident is the BSAO officer’s hospitality and followed by the modern of office automation, office management, aged care program, garbage management, prevention program on public hazard, local cultural and religious promotion and social participation respectively.

The relation between the residential characteristics and BSAO services found that 1) gender and level of income are significant on garbage management satisfaction, 2) age, occupation and level of income are significant on aged care program satisfaction, 3) occupation and background of education are significant on prevention program on public hazard satisfaction, 4) community and background of education are significant on social participative satisfaction, and 5) gender is significant on local cultural and religious promoting satisfaction.

The suggestion to increase the level of resident satisfaction in Sub-district administrative organizations is that more authority and budgeting from central government should allocated to SAO, and it also coincides with the idea of Reform Thailand Committee to decline provincial power and increase SAO authority.