First-line leadership attributes influencing their impact on work performance in 7-Eleven Distribution Centers

Abstract

This quantitative study sought to: (1) examine the relationship between first-line leadership characteristics and work performance in 7-Eleven distribution centers, (2) identify leadership attributes that significantly influence performance, and (3) investigate the leadership selection model. Data were collected using a questionnaire from 195 respondents, including daily employees, monthly employees, prospective leaders, and first-line leaders in the Upper Northern 7-Eleven Distribution Center. The findings indicated that first-line leadership characteristics personal attributes, leadership skills, and recruitment and selection factors were strongly associated with work performance. Significant predictors included social adaptability (Sig.=0.01), proactiveness (Sig.=0.01), and decision-making ability (Sig.=0.00). Key leadership skills influencing performance were intelligence (Sig.=0.04), job knowledge (Sig.=0.01), and motivational skills (Sig.=0.03). Additionally, the selection model employed by the 7-Eleven distribution centers emphasized both personal attributes and leadership skills through internal and external recruitment. The five-step process planning, qualification specification, communication, selection strategy implementation, and employment contracting contributed to enhanced performance related to job responsibilities, advancement, recognition, achievement, workplace relationships, and job security.