KNOWLEDGE SHARING IN LARGE BUSINESSES IN THAILAND
Keywords:
Knowledge sharing, manufacturing sector, service sector, large businesses in ThailandAbstract
The objectives of the study entitled “Knowledge Sharing in Large Businesses in Thailand” were to investigate the main factors affecting knowledge sharing in large businesses in Thailand, and to discover the differences in knowledge sharing in large businesses in the manufacturing sector with those in the service sector.
The research procedure involved the integration of qualitative and quantitative approaches. The key informants of in-depth interviews were the members of knowledge management committees of businesses which received the Thailand Quality Award (TQA) or Thailand Quality Class (TQC) for at least 2 years. Descriptive statistics were used for data analysis. The quantitative study used multiple regression analysis and compared means. The population of the study included large businesses with shareholder’s equity not less than 300 million baht.
The study revealed that the factors affecting knowledge sharing in large businesses consisted of 5 factors, namely the creating climate for promoting the learning of employee; the learning culture; the role of top manager for promoting knowledge sharing; the diversity of information and communication technology to support knowledge sharing; and incentives and motivation for knowledge sharing. The multiple regression analysis found that all factors had positive affects to knowledge sharing in organizations. Moreover, there were 3 different factors between the manufacturing sector and the service sector, namely incentives and motivation for knowledge sharing; the learning culture; and the diversity of information and communication technology to support knowledge sharing.
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