People's Needs towards Public Services of Sateng-Nok Municipality, Muang, Yala Province

Abstract

    This research study on People's Needs towards Public Services of Sateng-Nok Municipality, Muang, Yala Province had the objectives of 1) to study the level of people's needs in public services of Sateng-Nok Municipality, Muang, Yala Province .2) To study the factors affecting the level of people's needs for public services of Sateng-Nok Municipality, Muang, Yala Province. A total of 374 people aged 18 years or older in this study were obtained by sampling according to Taro Yamane's formula and using a Stratified Random Sampling method, The research tools was questionnaires, statistics used for data analysis were descriptive statistics including percentage, frequency, arithmetic mean, standard deviation, for hypothesis testing, T-test was used and one-way ANOVA. The study found that 1) People's needs for public services of Sateng-Nok Municipality, Muang, Yala Province included all aspects at a high level, with infrastructure being the highest level (x̄= 4.39, S.D.= .722, social and quality development is the second level (x̄= 4.39, S.D.= .651), security and peace are the third level (x̄= 4.36, S.D.= .775), economy and tourism is the fourth level (x̄= 4.33, S.D.= .722), poverty alleviation is the fifth level(x̄= 4.26, S.D.= .753), good management is at the sixth level (x̄= 4.25, S.D.= .769), and the management of natural resources and the environment is the last level (x̄= 4.24, S.D.= .764). 2) People have different personal factors; age, occupation and average monthly income, have different needs for public services. However, the people have personal factors, gender, there is no difference in needs for public service. 3) Efficient public service delivery approaches of Sateng-Nok Municipality were should increase our efforts to visit communities and provide assistance to people in need, all organizations in the area must work in a network to provide public services and should be clear measures in place to assist the unemployed.