The Personnel’ Cometency Development Job Enrichment For Generation Y of The 4 stars Hotels in Phuket

Abstract

          The purpose of this research is to examine the factors affected on personal development in "Generation Y" at four-star hotels, Phuket, Thailand. This study also investigates strategy to enhance job enrichmentofgenerationYemployees in Phuket hotel, Thailand. The methodology of study is Mixed Method which comprises of qualitative research and In-Depth Interview whereby study from insight information such as concept, theory and empirical study. Therefore, using In-Depth Interview method to gain the key information from the person who in charge of human resource development in ten four-star hotels, Phuket, Thailand by 400 distributed questionnaire From the group of workers at the operational level from the operational level to the supervisor level From hotel business in Phuket, 400 people from 10 samples in the meantime, the concept and theory have used in this study by evaluating the performance and potential of work in three aspects such as service, work achievement, and job satisfaction. Moreover, the study also evaluates two levels of motivation in work, which are working and management styles. The result of this study shows that the factors affected on personal development in "Generation Y" at four-star hotels, Phuket, Thailand are technology and modern innovation, working environment and effective workplace environment, creating motivation through training and educating and giving career planning for employee. In addition, creating teamwork for employee to be a part of organization development and organization strategy can enhance job enrichment in generation Y employee by using appropriate learning process because the main obstacle of personal development in generation Y is the boredom in training and development. However, organization can solve this problem by creating job enrichment strategy to enhance effectively working challenges and motivations for improving working effectiveness in organization.